Fiberhome Telecommunication Technologies Co. LTD. ("Fiberhome", "we", "our", or "us") greatly recognizes and values the privacy of people ("you" or "user") who visit our websites, use or access our applications, and/or otherwise use or access any of our provided services, including software systems, customer support, marketing and advertising, and community services (collectively the "Fiberhome Services" or "our services").
To the extent permitted by applicable law, children under the age of 13 (or other age threshold required by local laws) are not allowed to create any Fiberhome Account ("Account") for the Fiberhome Services. If you are 13 above but are considered a minor in your country (e.g. under 18 years old in some jurisdictions), you must have your parent or legal guardian read through this Privacy Policy with you and you represent that you have obtained the permission of your parent or guardian to create your Account.
If you are a parent or legal guardian of a minor in your country, please make sure that you have read this Privacy Policy before allowing your children to create their own accounts or to use the Services. You agree that you will be subject to this Privacy Policy and be responsible for your children's activities while using the Fiberhome Services. You agree to supervise your children's use of the Fiberhome Services and make sure that your children only view the contents that are age appropriate to your children.
This Privacy Policy describes why and how we collect, store, and use your data, and the choices and rights you have about the data you provide or we collect in connection with the Fiberhome Services. If you have any questions about this Privacy Policy, please contact us using the contact details provided in "Contact and Complaint" of this Privacy Policy.
In the event of a merger, acquisition, reorganization, bankruptcy or other similar events, your data may be transferred to the successor, we will endeavor to make an announcement in advance, disclose the details of the event and information about the successor, and request the successor to process your personal data in accordance with this Privacy Policy as well. In case the successor needs to process your personal data beyond the scope authorized in this Privacy Policy, the successor will be responsible for notifying you of details about their intended processing of your personal data and obtaining the consent of you and/or your parent and/or guardian (if applicable) again if required by applicable laws and regulations.
Fiberhome may periodically modify, adjust or revise the terms of this Privacy Policy due to change of the Fiberhome Services or update in applicable laws and regulatory requirements. You acknowledge and agree to check the updated terms of this Privacy Policy regularly. If you have any questions about the updated terms of this Privacy Policy, please contact us using the contact details provided in "Contact and Complaint" of this Privacy Policy. By continuing to use the Fiberhome Services you acknowledge that you have read and understood how we process your personal data according to the updated Privacy Policy.
This Privacy Policy informs you of the following information:
Account Registration Information. When you create the Account, we may collect your username, email address, mobile phone number, password, verification code and Open ID/Union ID, to help you create and manage the account for your use of our services, to provide application login services and for other purposes set forth in Section 2 of this Privacy Policy.
Gender. Where applicable, you may need to provide us your gender for our better services. You may choose to provide us your gender in your user profile.
Personal Profile Information. You can choose to create your personal profiles (where available) in our services by setting a nickname, uploading your avatar and other information depending the setup of our services.
User Service Information. When you seek our technical and/or customer service support and/or exercise any of your legal rights as the data subject, we may collect the information that you provide in communications with our support team.
Feedback Information. We will collect your feedbacks, if you participate in our feedback surveys.
Internet Protocol (IP) Address and other device information.
Other Information Subject to Specific Notice. For some websites, apps, or services provided by us, we may collect additional information beyond the above listed information. We will develop individual privacy notices to inform you how we process your personal data when you use the specific services. Such individual privacy notices will prevail in terms of the personal data processed for such individual services.
In specific cases, we may collect other personal data apart from the categories stated herein based on your consent or other legal basis. When this occurs, we will provide more information about any change to the way or purpose of our collection or processing which are different from or not clarified in the details in this Privacy Policy.
We only collect Device Data of Fiberhome routers you provide.
Router device name. For better router management, our application needs to know the router device name.
Router device model. We will collect your router device model to know what kind of Fiberhome router type you are using, and provide different and specific services.
Router device manufacturer. Our application needs to know if it connects to the Fiberhome router, so the application can provide Fiberhome router management services.
Router information. Using this information, we can provide router and sub device management
Router IP address. Our application needs to know the Fiberhome router device IP address to implement remote management.
Router MAC address. Our application needs to know the Fiberhome router device MAC address to implement remote management.
Router system version and settings information.
We do not provide any advertisements.
In order to measure the effectiveness of our services, we may use cookies, which are small text files for added functionality or for tracking site usage. We may use cookies and/or authorize a third-party’s tracking-utility, from time to time, (a) to log your IP address in determining the path that users take on our sites and identifying repeated users of our sites, (b) to collect the websites or sources that linked or referred you to our services, and/or (c) to collect technical data about the devices and software you use to access our services, the operating system of your devices, and other similar technical data. If you do not wish to accept cookies or want to be notified of when they are placed, you may set your web browser to do so, if your browser permits.
We use the cookies, web beacons and similar technologies to personalize your experiences on our services and for various other purposes, including:
We or our authorized contractors may use cookies and similar technologies to provide and personalize services, prevent fraud and fulfil other purposes mentioned above. Please note you may be able to disable cookies in your browser settings, but if you do so some parts of our services may then not function properly.
We do not share your user information with any company, organization or individual other than FiberHome, except with the following exceptions:
We will keep your data only for as long as your account is active or only for as needed to provide you the services unless deleted in accordance with your request or as otherwise required by law.
You acknowledge and agree that your data will be processed on our servers which may not be located in your country/region of residence and can be accessed by our support, engineering and/or our affiliates around the world. No matter where our servers are located, we will make great efforts to take the appropriate safeguards to guarantee your rights in conformity with this Privacy Policy and any applicable laws and regulations.
In the case you request to remove or delete your data, we will retain your data as long as necessary for applicable laws and regulations, such as to comply with our legal obligations, resolve disputes, and/or enforce the agreements between you and us. Please note that the removal or deletion of any of your data may result in the termination of some of our applicable services.
Where required by law, we will only store your information as long as necessary to fulfil the purposes for which the information is collected and processed or where the applicable laws and regulations provide for longer storage and retention period. Upon the expiration of such period, your personal data will be deleted, blocked or anonymized, as provided by and in accordance with applicable laws and regulations.
Subject to the applicable laws and regulations, you may have the following data protection rights as a user of our services and to withdraw your consent. You also have the right to complain to the local authorities.
To exercise any applicable rights below or to exercise any other statutory data subject rights you may enjoy under applicable laws and regulations, you may contact us using the contact details under the "Contact and Complaint" heading below.
To protect the security of your Account and your data, we may ask you to provide certain additional information before we respond to your requests. Under some circumstances, we may refuse to comply with your request as permitted by applicable laws and regulations. We may also charge a reasonable fee for complying with your request in accordance with applicable law, e.g. if your request is clearly repetitive or excessive.
You may have the right to access your data that we hold about you, i.e. ,(i) information whether your data is collected or disclosed, (ii) categories of your data which has been collected or disclosed, (iii) categories of sources from which your personal data is collected, (iv) business or commercial purpose for collecting or disclosing your personal data (if any); and you have the right to require us to provide a duplicate of your personal data undergoing processing, subject to submitting a verifiable request to us using the contact information in section "Contact and Complaint" below. You may also be able to exercise the right to access some of your personal data through the privacy setting available in the services (e.g. profile page or privacy dashboard), where applicable.
If we process your data, we shall endeavor to ensure by implementing suitable measures that your data is accurate and up to date for the purposes for which it was collected. If your data is inaccurate or incomplete, you may have the right to request for rectification of your inaccurate personal data according to applicable laws and regulations and you can modify the information in the privacy setting of the services (if available).
You may have the right to request the deletion of your data, if the reason as stated in Article 2 of this Privacy Policy does not exist anymore, or if there is another legal ground for its deletion, subject to submitting a verifiable request to the contact details under the "Contact and Complaint" below.
Visit here to delete your account.
You acknowledge and agree that as a result of deleting your Account, you will lose access to application related services, including the account information, subscriptions and application-related information linked to such Account and lose the possibility to access other services through the Account.
You may have the right to complain to a data protection authority about our collection and use of your information. For more information, please contact your local data protection authority where applicable.
If we have collected and processed your data with your consent, you can withdraw your consent in accordance with applicable laws. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal data conducted in reliance on lawful processing grounds other than consent. In many circumstances, we need to use your personal data in order for us to provide you with our services which you require. If you do not provide us with the required personal data, or if you withdraw your consent to our use and/or disclosure of your personal data for these purposes, it may not be possible for us to continue to serve you or provide you with the services that you require.
Pertaining to your use of our services, we have endeavored to take reasonable measures to prevent unauthorized access to or improper use of your data, such as organizational controls, technical protection, and other protection measures.
Unfortunately, the transmission of information via the internet is not completely secure. While we strive to protect your data, we also remind you to be aware of hacking, cyber-attacks, and other risks on the Internet.
Therefore, we strongly urge you to take every possible precaution to protect your data when using our services, including but not limited to changing your passwords from time to time, using a combination of letters and numbers when creating passwords, using a secure browser and/or taking other possible security measures.
Please be aware that advertisers or websites with links to and/or from our websites may collect data about you. This Privacy Policy does not apply to such third party services, and cannot control the activities of, those other advertisers or websites. We highly recommend that you read the privacy policy of such third-party websites which you may be directed to before providing any personal data.
You represent that you are not a child under the age of 13. Children under the age of 13 (or other age threshold required by local laws) are not allowed to create any Account for the Fiberhome Services, to the extent permitted by applicable law. If you are 13 above but are considered a minor in your country (e.g. under 18 years old in some jurisdictions), you must have your parent or legal guardian read through this Privacy Policy with you and you represent that you have obtained the permission of your parent or guardian to create your Account.
If you are a parent or legal guardian of a minor in your country, please make sure that you have read this Privacy Policy before allowing your children to create their own accounts or to use the Services. You agree that you will be subject to this Privacy Policy and be responsible for your children's activities while using the Fiberhome Services. You agree to supervise your children's use of the Fiberhome Services and make sure that your children only view the contents that are age appropriate to your children.
Notwithstanding the foregoing, we recognize that we have a special obligation to protect children in regard to the collection and processing of data. We strongly urge parents and guardians to instruct their children never to disclose or give out their personal data when using our services without the prior permission of their parent/guardian. If we learn that we have collected personal data about a child under the age of 13, we will take steps to delete that data as quickly as possible. Also, if you believe that we might have any data from or about a child, please contact us using the contact details under the "Contact and Complaint" below.
If you have any requests, concerns, questions about us, this Privacy Policy or how we process your data, or you want to make any complaints or want to exercise your data subject rights, please contact us as soon as possible by emailing our Data Protection Office at info@fiberhome.com, or via the address below:
Company name: Fiberhome Telecommunication Technologies Co. LTD.
Address: Fiberhome Technology Park, Gaoxin Fourth Road, Jiangxia District, Wuhan City, Hubei Province, China
Lawfully made available from government records.
Deidentified or aggregated.
Otherwise excluded from the scope of the CCPA.
Contact Information and Identifiers, including name, alias, online identifiers, IP address, email address, or other similar identifiers.
Customer Records, including name, telephone number.
Commercial Information, including products or services purchased or obtained.
Internet or Other Electronic Network Activity Information, including browsing history, search history, and information regarding a user’s interaction with an internet website or application.
Inferences, such as consumer preferences drawn from the above.
Allow you to access or restrict your access to our services;
Provide you the services required by you and perform our contractual obligations towards you;
Analyze and manage our services for system administration, user service, security, fraud-detection, checking the authenticity of an account owner, archival and/or backup purposes;
Correct bugs or errors, improve our services and respond to customer desires and preferences, including language and location customization, personalized support and instructions, and other responses;
Develop new services or products and improve the user experience;
Deliver advertising that may be relevant to your interests (you may be able to turn this feature on or off in the device settings as stated hereunder) and track the success of our advertising and marketing programs;
Communicate with users (including by sending text messages and/or push notifications) and take action against violations;
Personalize your experience;
Keep you up to date with the latest product announcements, and provide other information pertaining to our services;
Provide software verification, upgrades and administration, notify of special events;
Offer to participate in our surveys or activities,
Fulfill our obligations under applicable laws and regulations, respond to requests of government authorities;
Establish, exercise or defend legal claims;
Analyze, profile, segment, merge and/or update all collected data (regardless of an aggregated or individualized manner) for the purposes of improving service quality and providing a better experience;
Protect the integrity, information safety, and financial security of our services or users, comply with legal obligations, and enforce compliance with the Terms of Service or other restrictions placed on your use of our services;
Track your process across our websites and applications to verify that you are not a bot and to optimize our services; and/or
For any other purposes for which we provide specific notice at the time the information is collected.
You/Your Devices: You or your devices directly.
Users: Other users of our services.
Affiliates.
Advertising Networks.
Analytics Providers.
OS/Platform Provider: Operating systems and platforms.
Social Networks.
Public: Publicly accessible sources.
The right to request a copy of the personal information that we have collected about you in the prior 12 months.
The right to request details about the categories of personal information we collect, the categories of sources, the business or commercial purposes for collecting information, and the categories of third parties with which we share information.
The right to request deletion of the personal information that we have collected about you, subject to certain exemptions.
You have the right not to receive discriminatory treatment for the exercise of your CCPA privacy rights, subject to certain limitations.
If you are in the European Economic Area (EEA) or the United Kingdom (UK), the following additional information applies to you in addition to the Privacy Policy set out above.
ask us to restrict the processing of your personal data,
data portability,
to object to the processing of personal data.
To establish and perform our contract with you (i.e. our Terms of Service) and to provide our services;
For our or our partners` legitimate interests, where those interests are not overridden by your data protection interests of fundamental rights and freedoms, e.g. to protect our legal rights, to pursue or defend legal claims, to improve our services;
Consent, where obtained separately;
For compliance with our legal obligations under applicable laws and regulations;
To protect our or your vital interests or those of another person (for example, another player), e.g. against fraud and violations of our terms;
While we typically do not collect sensitive or special category personal information, where we do this, it will be on the grounds of consent or other applicable lawful basis.
As a global company, Fiberhome may transfer your personal data to our affiliates, third party service providers and partners that operate around the world, which are located in countries other than the country in which you are resident (e.g. Singapore). These countries may have data protection laws that are different to the laws of your country.
Where we transfer your personal information to countries and territories outside of the European Economic Area and the UK, which have been formally recognised as providing an adequate level of protection for personal information, we rely on the relevant "adequacy decisions" from the European Commission, where applicable.
Where the transfer is not subject to an adequacy decision, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy. The safeguards we use are the European Commission’s Standard Contractual Clauses as issued on 4 June 2021, including the UK Addendum, and/or the UK International Data Transfer Agreement permitted under Article 46 of the UK GDPR. This is how transfers of personal information between us and other companies will be safeguarded. All companies are required to protect personal information that they process from Europe in accordance with European Union data protection law. Transferred personal information includes basic information such as your name or contact information such as your email address.
Our Services are not marketed to, or intended for, children. Children for the purposes of our Services are (a) under the age of 13 years old or, if older (b) between 13 and 18 years old but under the age at which they can give valid digital consent to processing of their personal information under applicable data privacy laws. We strive to follow the different minimum age guidelines set by the laws of individual regions when determining the age that children can access certain features of our Services.
Children are not permitted to use these Services, and we do not knowingly collect any personal information from children. Though our Services are not intended for children as the primary audience, we may collect age information before allowing a user to proceed for certain Services. If we learn that we have inadvertently gathered personal information about a child that is not subject to an exemption under applicable privacy law, we will take measures to promptly remove that information from our records.
To lodge a complaint with your national or regional data protection supervisory authority, please contact the competent authority.